Shipping policy
Shipping Policy
Processing Time
All orders are handmade with care. Please allow 3–5 business days for your order to be processed and prepared for shipment. Custom or more intricate pieces may require additional time — we'll reach out if your order needs extra care.
Shipping Time
Once shipped, orders typically arrive within 5–7 business days. Total delivery time is approximately 8–12 business days from the date of purchase.
Shipping Destinations
We currently ship to the United States and Canada. Shipping rates are calculated at checkout based on your location and order weight.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Delays
We are not responsible for delays caused by carriers or customs. During peak seasons, processing times may be slightly longer.
Questions?
If you have any questions about your order, please contact us at erinslifelol@ladderstotherainbow.com or call 516-246-4327.